Q. If I live in Los Angeles can I pick my order up?
A. At the moment, we are online only. All orders placed must be shipped.
Q. How long is shipping?
A.(ORDERS CAN SOME TIME BE SUBJECTED TO LONGER OR SHORTER WAIT TIMES)
Mink Brazilian After ordering, please allow 5-8 business days for your order to be processed. After processing, orders ship out in 2-4 business days via USPS shipping. PO boxes are not accepted.
RAW INDIAN TEMPLE After ordering, please allow 10-14 business days for your order to be processed. After processing, orders ship out via USPS with standard 2-4 day shipping. PO boxes are not accepted.
Q. Do you have express or overnight shipping?
A. At the moment, we do not offer expedited shipping.
Q. How many bundles do I need?
A. We suggest :
8-16" 2 or more bundles
18-22" 3 or more bundles
24-30" 4 or more bundles
32” or longer 5 or more bundles
Q. Are your frontals and closures pre-plucked?
A. Yes, they come pre-plucked with a natural hairline! customer photos that we receive.
Q. I don’t see the answer to my question, how can I contact you?
A. Please email us at firstname.lastname@example.org
PO boxes are not accept
DELAYS WITH THE POST OFFICE ARE OUT OF OUR CONTROL, YOU MUST CONTACT USPS.
SATURDAY AND SUNDAY DOES NOT COUNT AS BUSINESS DAYS. IF U PLACE AN ORDER OVER THE WEEKEND IT WILL NOT BEGIN TO PROCESS UNTIL THE FOLLOWING MONDAY. PROCESSING IS ON HOLD OVER THE WEEKEND.
PLEASE NOTE THAT COVID CAN DELAY SHIPPING
PLEASE NOTE THAT HOLIDAYS CAN DELAY SHIPPING
ORDERS WILL NOT BE ACCOMMODATED AFTER 7 DAYS OF ARRIVAL OR IF ALTERED. IF SOMETHING IS WRONG EMAIL CONTACT@THEHAIRLADY.COM IMMEDIATELY
PLEASE NOTE THAT ALL ORDERS MADE WITH SHOPIFY INSTALLMENTS MAY TAKE AN ADDITIONAL* 2-3 DAYS TO PROCESS
THERE ARE NO REFUNDS.