PLEASE READ

Q. If I live in Los Angeles can I pick my order up?

A. At the moment, we are online only. All orders placed must be shipped.

Q. How long is shipping?

A.(ORDERS CAN SOME TIME BE SUBJECTED TO LONGER OR SHORTER WAIT TIMES).

RAW S.E.A. After ordering, please allow 10-14 business days for your order to be processed. After processing, orders ship out via USPS with standard 2-4 day shipping. PO boxes are not accepted.

Q. Do you have express or overnight shipping?

A. At the moment, we do not offer expedited shipping.

 

Q. How many bundles do I need?

A. We suggest :

8-16" 2 or more bundles

18-22" 3 or more bundles

24-30" 4 or more bundles

32” or longer 5 or more bundles

 

Q. Are your frontals and closures pre-plucked?

A. Yes, they come pre-plucked with a natural hairline! customer photos that we receive.

 

Q. I don’t see the answer to my question, how can I contact you?

A. Please email us at the1hairlady@gmail.com

 PO boxes are not accepted. 

DELAYS WITH THE SHIPPING OFFICE ARE OUT OF OUR CONTROL, YOU MUST CONTACT CARRIER.

SATURDAY AND SUNDAY DO NOT COUNT AS BUSINESS DAYS. IF U PLACE AN ORDER OVER THE WEEKEND IT MAY NOT BEGIN TO PROCESS UNTIL THE FOLLOWING MONDAY. PROCESSING IS ON HOLD OVER THE WEEKEND.

PLEASE NOTE THAT HOLIDAYS CAN DELAY SHIPPING

EXCHANGE OF ORDERS WILL NOT BE ACCOMMODATED AFTER 7 DAYS OF ARRIVAL OR IF ALTERED. IF SOMETHING IS WRONG EMAIL CONTACT@THEHAIRLADY.COM IMMEDIATELY  

PLEASE NOTE THAT ALL ORDERS MADE WITH SHOPIFY INSTALLMENTS MAY TAKE AN ADDITIONAL* 2-3 DAYS TO PROCESS

PLACING AN ORDER MEANS YOU AGREE TO TERMS ABOVE

THERE ARE NO REFUNDS.